Frequently Asked Questions

If you have questions about any aspect of our courses, you’re in the right place

Ordering / Account Problems?

If you’re having problems signing up, signing in, or managing your account, please contact us.

How long will your executive assistant training take?

You can complete our Executive Assistant certification courses in three to six weeks. Since we are an online course and you have lifetime access, you can choose how quickly you complete the course. There are no time limits.

Why is your course priced lower than others?

Being an online course we can keep costs low. We don’t print and ship any materials, and we don’t need to pay for a classroom.

Do I need to pay any ongoing fees for my lifetime access?

No, you pay once up-front and there are no additional costs.

Can I get a refund?

Yes, at any stage before completing the exam you can request a full refund, no questions asked. You can request a refund using the form in your student dashboard.

What is with the exam?

The exam is designed to take about 45 – 60 minutes and shows that you have completed the coursework, which we then assess for the certificate to be issued.

How many attempts do I get at the exam?

You get two attempts. We find that 98% of our students complete the exam successfully on their first attempt.

Is this a fully comprehensive course?

We’ve designed our course to give anyone the confidence they need to get their first executive assistant job. Although we could write tens of thousands of pages on becoming an executive assistant, that’ll quickly lead to burnout and put people off any study towards becoming an EA. For this reason, we’ve condensed all the material down to 10 bite-sized modules that cover the essential topics.